FAQ's for Homeprenuers
FAQ's for Food Deliveries
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Contact us for any enquiry.
Address
1/5 Elango Nagar Main Road, Elango Nagar,
Chennai-600050
Terms and Conditions
Our Refund Policy
CUSTOMER CANCELLATION
As a general rule Buyer shall not be entitled to cancel Order once placed for weekly or monthly subscription.
NON-CUSTOMER CANCELLATION
Aromas Kitchen reserves the right to collect a penalty for the Orders constrained to be cancelled by Aromas Kitchen for reasons not attributable to Aromas Kitchen, including but not limited to:
In the event if the address provided by Buyer is either wrong or failure to contact Buyer by phone or email at the time of delivering the Order booking;
In case of cancellations for the reasons attributable to delivery partner or the homeprenuer , Aromas Kitchen shall not collect any penalty from the Buyer.
REFUNDS:
- The Buyer shall be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order,
- Is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
- Buyer may be entitled to a refund upto 100% of the Order value if delivery partner fails to deliver the Order due to a cause attributable to either Delivery partner or homeprenuer ,
- However such refunds will be assessed on a case to case basis by Aromas Kitchen.
Our decision on refunds shall be final and binding.
All refund amounts shall be credited to Buyer’s source account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are 30-45 Business days.
In case of payment at the time of delivery,
Buyer will not be required to pay for:
Orders where packaging is either tampered or damaged at the time of delivery;
Wrong Order being delivered;
Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to Aromas Kitchen Customer Care through the Platform before the Order is marked delivered.
Refunds:
The Buyer may be entitled to a refund for prepaid Orders, post deduction of cancellation fee, if any for reasons mentioned above or in a manner as deemed fit by Aromas Kitchen in its sole discretion.
The Buyer may be entitled to refund due to the aforesaid reasons upto 100% of the Order value depending upon the nature of issue. Aromas Kitchen reserves the right to consider the cancellation and refund request and determine if such cancellation and refund request satisfy any of the aforesaid conditions, in which case Aromas Kitchen shall process the cancellation request and refund to Buyer.
Customers can take trial orders to the maximum of 3 days by paying a daily order cost and taste the food before going for weekly or monthly subscriptions. However no refund will be considered after opting for weekly or monthly subscriptions.
